Privacy Policy

Privacy Policy

LANCHO (“we”, “our”, “us”) values your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our website/app and services.

By using LANCHO services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

Overview

We collect only the information needed to deliver orders, provide support, improve service quality, and comply with legal requirements. We do not sell your personal data.

Information We Collect

We may collect information you provide directly, such as your name, phone number, email, delivery address, and order details. If payments are involved, payment processing may be handled by third-party gateways.

We may also collect technical information like IP address, device type, browser details, app usage data, and approximate location (if enabled) to improve performance and prevent fraud.

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support and resolve issues
• Send order updates (OTP, status, delivery notifications)
• Improve our services, app experience, and security
• Prevent fraud, abuse, and unauthorized access

We may send service-related messages (like order confirmations). Promotional messages (if any) can be stopped using unsubscribe/opt-out options where available.

Sharing of Information

We may share limited information with delivery partners/riders and merchants only to fulfill your order (e.g., name, phone, address, order items). We may also share data with service providers (hosting, analytics, payment gateways) strictly for providing services.

We may disclose information if required by law, court order, or government request, or to protect the rights, safety, and security of LANCHO and our users.

Cookies and Tracking

We may use cookies/local storage to keep you logged in, remember preferences, and understand how users use our website/app. You can control cookies through browser settings, but some features may not work properly.

Security and Retention

We use reasonable security measures to protect your data. However, no method of transmission over the internet is 100% secure. We retain data only as long as needed for business, legal, and support purposes.

Your Choices

You can request access, correction, or deletion of your information (subject to legal requirements). You may also disable location permissions in your device settings.

Contact Us

If you have questions about this Privacy Policy, contact us:
Email: support@lancho.in (replace with your real email)
Phone: +91-XXXXXXXXXX
Address: Amroha / Gajraula, Uttar Pradesh (India)